Frequently Asked Questions

  • I am having issues accessing the Movie Transit Portal

    Please contact support@movietransit.com

  • I’m trying to log onto your web application, but have forgotten my password.

    On the login page just below the Log In button, there is a link that says: “Forgot password?”. Click on this and follow the instructions to reset your password

  • I do not have a smartphone and therefore cannot access the portal, how do I get updates?

    When we create a Portal user we need an email, every time a transfer is started and completes an email will go to the associated user as notification.

  • Why am I not receiving these emails?

    Please check your spam filter for the noreply@movietransit.com and mark as “not spam”. If the issues persist please contact support at support@movietransit.com

  • I have received an email saying my transfer has completed but I can’t find the content?

    If your playdate is under 48hrs away please call our technical support line, alternatively please contact support@movietransit.com.

  • I want to keep up to date on my booked, transferring and complete transfers

    Please log into the Movie Transit portal

  • The content seems corrupt and will not move to screen/ingest

    If your playdate is under 48hrs away please call our technical support line, alternatively please contact support@movietransit.com.

  • I have not received a KDM for the supplied feature.

    If your playdate is under 48hrs away please call our technical support line, alternatively please contact support@movietransit.com.

  • I’ve received a KDM, but my show is still showing as locked. What do I do?

    Make sure the feature version you have in the playlist matches with the version you have received a KDM for. Contact support@uniquehelpdesk.com if you need any further assistance in identifying why a KDM isn’t unlocking your show.

  • I cannot see my advertising has been delivered.

    If you have not received Advertising by Thursday midday please contact support@movietransit.com

  • The Advertising I have does not match the features that I am playing.

    Please contact support@movietransit.com

  • I haven’t received any adverts/adpacks for this week.

    If nothing at all for the current week has arrived, it is usually a case of either network issues or a late distribution from the supplier’s side. To identify where the problem lies, please contact support@uniquehelpdesk.com

  • I have lost/replaced my phone and now the google authenticator codes aren’t working

    Your new phone needs to be registered with the Unique Digital application security module for the authenticator codes to work. To do this, contact support@uniquehelpdesk.com who can help you temporarily disable 2-step verification on your account and explain how to register your new phone.

  • The codes I get from the authenticator application are no longer accepted even though they have worked in the past

    The codes from the authenticator are time based and will expire after a couple of seconds. The clock on your phone and application itself can get desynchronized over time. Make sure the clock on your phone is correct and run the “Time correction for codes” adjustment from the settings menu in your google authenticator app.

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